sona11 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how sona11 ("sona11", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of registered players and visitors who access the sona11 website at sona11.onl (the "Platform"). This Policy applies to all services, features, and content available through the Platform.

By registering an account or using any part of the sona11 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not use the Platform.

sona11 takes data privacy seriously. We are committed to handling your personal information with transparency, integrity, and in accordance with applicable data protection principles. This Policy is reviewed and updated periodically; the date of the most recent revision is displayed at the top of this page.

2 Data We Collect

sona11 collects personal data through several channels: directly from you when you register or use the Platform, automatically through your device and browser when you visit, and from third-party service providers where necessary to verify identity or process payments.

3 How We Use Your Data

sona11 uses your personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose incompatible with those listed below. The primary purposes for which we process personal data are:

• Account management: To create, verify, maintain, and administer your sona11 player account, including processing registration details and managing login credentials.
• Service delivery: To provide access to casino games, sports betting markets (cricket, football, boxing, ice hockey, kabaddi), and all other Platform features you have registered to use.
• Payment processing: To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions in BDT.
• Identity verification (KYC): To verify your identity, age (21+ requirement), and payment method ownership in compliance with our Know Your Customer obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, bot activity, and other security threats.
• Responsible gaming compliance: To monitor gaming patterns and apply responsible gaming tools including deposit limits, time-out periods, and self-exclusion where requested or required.
• Legal and regulatory compliance: To fulfil any legal obligations applicable to the operation of the Platform, including responding to lawful requests from authorities.
• Customer support: To respond to enquiries, complaints, and disputes submitted through [email protected] or other support channels.
• Platform improvement: To analyse aggregated, anonymised usage data to improve game selection, user experience, platform performance, and marketing effectiveness.
• Promotional communications: To send you relevant promotions, bonuses, and platform updates by email or SMS, where you have not opted out of such communications.

Our Privacy Commitments

The following six principles define how sona11 approaches personal data at every level of our operation.

4 Cookies & Tracking Technologies

sona11 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that allow the Platform to recognise your browser and remember certain information between sessions.

You can manage or withdraw your consent for non-essential cookies at any time through your browser settings. Please be aware that disabling certain cookies may affect the performance and functionality of specific Platform features.

5 Sharing Your Data

sona11 does not sell, trade, or disclose your personal data to third parties for commercial purposes. We share personal data only in the following limited and clearly defined circumstances:

6 Data Retention

sona11 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements.

• Active account data: Retained for the full duration of your account's active life on the Platform.
• Transaction records: Financial records including deposit and withdrawal history are retained for a minimum of 5 years following the date of the transaction, in line with standard financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years following account closure, or longer where required by applicable law or an ongoing investigation.
• Communications and support records: Retained for up to 3 years following the resolution of the relevant query or dispute.
• Inactive account data: Where an account has been inactive for 12 consecutive months and cannot be reactivated, associated personal data will be scheduled for deletion or anonymisation, subject to any overriding legal retention obligations.
• Marketing preferences: Opt-out records are retained indefinitely to ensure we do not contact you against your stated preferences.

When data is no longer required to be retained, it is securely deleted or anonymised so that it can no longer be linked back to you as an identifiable individual.

7 Your Privacy Rights

As a player on the sona11 Platform, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account username and the nature of your request.

• Right of access: You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly from within your player profile.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. We cannot erase data that we are legally required to retain.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing where your interests or rights override our legitimate interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., receipt of promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format, where technically feasible.

8 Data Security

sona11 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the Platform.
• Encrypted storage of sensitive personal data including financial details and identity documents on our servers.
• Access controls ensuring that personal data is accessible only to authorised personnel who require it to perform their duties.
• Regular security audits and vulnerability assessments of the Platform's infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Incident response procedures to detect, contain, and respond to data security incidents promptly.

Despite these measures, no electronic transmission or storage system is completely immune to security risks. sona11 cannot guarantee absolute security of your data, and you are encouraged to use a strong, unique password for your sona11 account and to keep your login credentials confidential. If you believe your account has been compromised, contact us immediately at [email protected].

9 Minors & Age Restriction

sona11 is strictly an adult gaming platform. The minimum age to register and use any part of the Service is 21 years. We do not knowingly collect personal data from individuals under the age of 21.

If sona11 becomes aware that personal data has been collected from a person under 21 years of age, that account will be suspended immediately, all data associated with the account will be deleted (subject to any legal obligations to retain evidence of the underage access), and any deposits or winnings will be forfeited in accordance with our Terms and Conditions.

10 Changes to This Policy

sona11 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via the Platform's internal notification system or by email to the address registered on the account.

Your continued use of the sona11 Platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by sona11, please contact our Data Privacy team using the details below. We are committed to addressing all privacy enquiries promptly and transparently.

For formal data rights requests (access, erasure, rectification, objection), please include your registered account username, your full name as it appears on your account, and a clear description of your request. We may need to verify your identity before processing the request.